Welcome to Balmore Park Surgery

We hope our website will provide you with the information necessary to make the best use of our services. Many of our patients come from families who have been our patients for several generations. We are delighted to encourage this continuity of care for family medicine but of course we welcome new patients too!

The doctors operate a personal list system to provide continuity of care wherever possible.  We aim to provide a quality service to our patients and to develop primary healthcare within the NHS to meet their needs.

Patient Survey Report

Background

Berkshire West Primary Care Trust commissioned GP practices to provide an opportunity for patients to form a Patient Participation Group (PPG) and play a key role in decisions involving the provision of NHS services and to raise awareness of the views and concerns of other patients.

The Patient Group was involved in preparing appropriate questions, reviewing the results and developing an action plan based on the Patient Survey carried out in January and February of this year.

The Report outlines the path we have taken to prepare the survey and the survey results. The agreed action plan highlights areas on which the practice will focus to make improvements on the services we provide to our patients.

We would like to express our thanks to all our patients who have taken the time to participate in this survey.  Overall the results have been excellent and we are very grateful for the feedback from positive comments and from suggestions on where we can improve our services to our patients.

To view the Patient Survey Report please click on “Survey Report” to the right of this page under “Further Information”