Online Consultation
Appointments System
- Appointments can be booked online via ANIMA, coming to the surgery or telephoning the surgery on 0118 947 1455. Appointments booked via ANIMA will give you choice on appointment time and date and are triaged by the Clinical team to ensure you always receive the most appropriate appointment.
- If you are unable to attend your appointment, please let us know as soon as possible by calling 0118 947 1455
- If more than one member of your household needs to be seen, make sure each has a separate appointment.
- If urgent medical attention is required, please call 0118 947 1455. You will be asked to provide information to help us allocate you to an appropriate clinician. You will usually be seen the same day, although you may not be seen by your own doctor.
Non-urgent advice: Cancel an Appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Call the practice to cancel your appointment:
0118 947 1455
Or use Patient Access to cancel an appointment online.
Home Visits
Please do not ask the doctor to call unless the patient is genuinely too ill or disabled to come to the surgery.
Home visits take the doctor a great deal more time and sometimes full examinations and tests cannot be done in the home.
If you do need a home visit, please telephone the surgery before 10:30 if possible.
Please let us know if the problem is urgent and we will arrange for the doctor to speak to you.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.